Last updated: August 3, 2026

Welcome to Westmount Row.

These Terms of Service govern your use of westmountrow.com and any purchase made through our website.

By accessing our website, creating an account or placing an order, you agree to these Terms of Service and the policies referenced within them, including our Shipping Policy, Returns and Refund Policy and Privacy Policy.

If you do not agree with these terms, please do not use our website.

Online store terms

By using this website, you confirm that you have reached the age of majority in your province, territory or state of residence, or that you have permission from a parent or legal guardian.

You may not use our website or products for any illegal, fraudulent or unauthorized purpose.

You must not attempt to interfere with the security, performance or operation of our website.

Product information

We take reasonable care to display product descriptions, colours, sizes, measurements, materials and images as accurately as possible.

However, colours and product details may appear slightly different depending on your screen settings, device, lighting and photography.

Product measurements may vary slightly. We recommend reviewing the applicable product description and size guide before placing your order.

Product availability is not guaranteed. We may update, discontinue or limit the availability of products at any time.

Pricing and currency

Unless otherwise stated, prices displayed on our Canadian storefront are listed in Canadian dollars (CAD).

Applicable sales taxes and any other government-imposed charges will be calculated or displayed as required during checkout.

We may change product prices at any time. Price changes do not affect orders that have already been accepted.

We reserve the right to correct genuine pricing, product information or availability errors. If an error affects your order, we may contact you for confirmation or cancel the affected order. If payment has already been collected for a cancelled order, we will issue a refund to the original payment method.

Promotions and discounts

Promotions, discount codes, bundle discounts and sale events may be subject to additional conditions, including:

• Minimum purchase requirements

• Eligible products or collections

• Promotion start and end dates

• Customer or location restrictions

• Product availability

• Limits on combining multiple discounts

Unless otherwise stated, discount codes and promotions cannot be combined or applied to previous purchases.

We may modify or end a promotion where reasonably necessary. Changes will not affect an order that has already been accepted with a valid promotion.

Orders

When placing an order, you agree to provide current, accurate and complete contact, billing and shipping information.

After placing an order, you will normally receive an order confirmation by email. This email confirms that we received your order but does not necessarily mean that the order has been accepted or dispatched.

An order may be subject to payment authorization, product availability, address verification and fraud-prevention checks.

We reserve the right to place reasonable limits on quantities purchased per person, household, account, payment method or order.

Refusal or cancellation of orders

We may refuse, limit or cancel an order where reasonably necessary. This may include situations involving:

• Incorrect or incomplete customer information

• Payment authorization problems

• Suspected fraud or unauthorized activity

• Product availability issues

• Obvious pricing or listing errors

• Unusual order quantities or activity

• Delivery restrictions affecting the address provided

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Payment

We accept the secure payment methods displayed during checkout. These may include credit cards, Apple Pay, Google Pay, Shop Pay and other payment options.

By submitting payment information, you confirm that:

• The information provided is accurate

• You are authorized to use the selected payment method

• You authorize us and our payment providers to process the amount shown during checkout

Payments may be processed by third-party payment providers. Westmount Row does not store complete credit card details.

Shipping and delivery

Shipping and delivery are governed by our Shipping Policy.

Processing and delivery times are estimates and are not guaranteed. Delays may occur due to carriers, customs inspections, severe weather, public holidays, peak sale periods, incorrect address information or other circumstances outside our reasonable control.

Some products may be shipped directly by our trusted suppliers or fulfilment partners, including suppliers located outside Canada. Depending on the product, this may include suppliers located in China.

Items from the same order may occasionally arrive in separate parcels.

Please review our Shipping Policy for complete information about processing times, estimated delivery times, tracking and direct supplier fulfilment.

Returns, refunds and cancellations

Returns, refunds, exchanges and cancellation requests are governed by our Returns and Refund Policy.

Please contact us before returning an item. Items returned without prior approval may not be accepted or processed.

Nothing in these Terms of Service or our Returns and Refund Policy limits any mandatory rights or remedies available to you under applicable Canadian federal, provincial or territorial consumer protection laws.

Accounts and account security

If you create an account, you are responsible for keeping your login information confidential and for activity performed through your account.

Please notify us immediately if you believe your account has been accessed or used without authorization.

We may suspend or close accounts that are used fraudulently, unlawfully or in violation of these terms.

Reviews and customer content

If you submit a product review, photograph, comment or other content to Westmount Row, you confirm that:

• The content reflects your honest experience or opinion

• The content is accurate and not misleading

• You have the right to submit the content

• The content does not violate another person’s privacy or intellectual property rights

• The content is not unlawful, abusive, discriminatory or fraudulent

You grant Westmount Row a non-exclusive, worldwide, royalty-free licence to display, reproduce and use submitted content in connection with our website, products and marketing, subject to applicable privacy and advertising laws.

We may remove content that violates these terms or applicable law. We will not reject or remove a review solely because it expresses an honest negative opinion.

Intellectual property

Unless otherwise stated, the content on our website—including text, graphics, logos, design elements, photographs, videos and website layout—is owned by, licensed to or used with permission by Westmount Row.

You may use our website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission from Westmount Row or the applicable rights holder.

Prohibited use

You must not use our website:

• For an unlawful or fraudulent purpose

• To violate applicable laws or regulations

• To infringe intellectual property or privacy rights

• To submit false, misleading or fraudulent information

• To transmit viruses, malware or harmful code

• To collect or track personal information without authorization

• To interfere with website security or performance

• To impersonate another person or organization

• To conduct automated scraping or data extraction without permission

• To engage in abusive or harmful behaviour

We may restrict access to our website if these conditions are violated.

Third-party services and links

Our website may contain links to third-party websites or provide access to services operated by third parties, including payment providers, shipping carriers and social media platforms.

We do not control these third parties and are not responsible for their content, availability, security or privacy practices.

Your use of third-party websites and services may be subject to separate terms and policies.

Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that your information may be processed by Shopify and other service providers required to operate our store, process payments, fulfil orders and provide customer support.

Website availability

We aim to keep our website accurate, secure and available. However, we do not guarantee that access will always be uninterrupted, error-free or free from technical problems.

We may temporarily suspend, update or restrict parts of the website for maintenance, security or operational reasons.

Limitation of liability

To the maximum extent permitted by applicable law, Westmount Row will not be liable for indirect, incidental, special or consequential losses arising from your use of, or inability to use, our website.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence, personal injury or any other liability that cannot legally be excluded or limited.

Nothing in this section limits mandatory consumer rights or remedies available under applicable Canadian law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Westmount Row harmless from third-party claims arising directly from your unlawful use of our website, your violation of these Terms of Service or your infringement of another person’s rights.

This provision does not apply where a claim results from Westmount Row’s own unlawful conduct, negligence or breach of applicable law.

Events outside our reasonable control

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, labour disputes, carrier disruptions, customs delays, governmental action, supply-chain interruptions or telecommunications failures.

This section does not limit any mandatory rights you may have under applicable law.

Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

No waiver

If we do not immediately enforce a provision of these terms, this does not mean that we waive our right to enforce it later.

Changes to these terms

We may update these Terms of Service from time to time.

The updated version and its effective date will be posted on this page. Changes will apply prospectively and will not retroactively change the terms applicable to an order that has already been accepted.

Your continued use of our website after updated terms take effect means that you accept the revised terms.

Applicable law

These Terms of Service are governed by the laws applicable to Westmount Row and your transaction.

Nothing in these terms requires you to waive any mandatory consumer protection or legal remedy available in your province, territory or other applicable jurisdiction.

Contact us

For questions about these Terms of Service, please contact:

Westmount Row
Email: info@westmountrow.com
Website: westmountrow.com