Last updated: August 3, 2026

Below you will find answers to frequently asked questions about ordering from Westmount Row.

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

After your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.

Delivery times are estimates and may vary due to carrier delays, customs processing, severe weather, public holidays, peak sale periods or incorrect address information.

Do you offer free shipping?

Yes. Westmount Row offers free standard shipping on orders delivered within Canada, unless clearly stated otherwise during checkout.

Where do your products ship from?

Some orders are shipped directly by our trusted suppliers and fulfilment partners.

These suppliers may be located outside Canada, including in China.

Direct supplier fulfilment allows an item to move directly from the supplier to the customer without first being shipped to an additional warehouse.

Will my order include tracking?

When tracking is available, you will receive a shipping-confirmation email containing your tracking information after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update.

Can items arrive separately?

Yes. If your order contains multiple products, the items may occasionally be shipped from different fulfilment locations and arrive in separate parcels.

You will not be charged additional shipping fees because an order is divided into multiple parcels.

Can I change my delivery address?

Please check your delivery information carefully before placing an order.

If you notice an error, contact us immediately at info@westmountrow.com.

We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

Can I cancel or change my order?

Please contact us as soon as possible after placing your order.

If the order has not yet been processed or dispatched, we will do our best to make the requested change or cancellation.

Once an order has entered fulfilment or has been shipped, changes or cancellations may no longer be possible.

How do I choose the correct size?

Please review the size guide and product measurements shown on the applicable product page.

Sizing may differ between products. We recommend selecting a size based on the measurements provided rather than choosing only according to your usual size.

If you need help, contact us before ordering at info@westmountrow.com.

Do you offer returns?

Yes. Westmount Row offers a 30-day return period.

Please contact us within 30 days of receiving your order. Return eligibility and conditions are explained in our Returns and Refund Policy.

How do I start a return?

Email us at:

info@westmountrow.com

Please include:

• Your full name

• Your order number

• The email address used for the order

• The reason for your return

• Clear photographs if the product is damaged, faulty or incorrect

Please do not return an item before receiving return approval and instructions from us.

Where do I send my return?

The correct return address depends on the product and fulfilment partner.

Some approved returns may need to be sent directly to a supplier located outside Canada, including in China.

We will provide the correct return address after reviewing and approving your request.

The address shown on a parcel is not necessarily the approved return address. Returning an item to an unauthorized address may prevent us from receiving or processing it.

Who pays for return shipping?

For change-of-mind returns, sizing changes or products that are no longer wanted, the customer is responsible for arranging and paying for return shipping.

If the approved return location is with a supplier in China, the customer is responsible for shipping the item to that address.

We recommend using a tracked shipping service.

Different conditions may apply when an item is confirmed to be damaged, faulty or incorrect.

Nothing in this policy limits mandatory rights or remedies available under applicable Canadian federal, provincial or territorial consumer protection laws.

When will I receive my refund?

Once the approved return has been received and inspected, we will notify you by email.

If the refund is approved, it will be returned to the original payment method.

After we process a refund, your bank, card issuer or payment provider may require additional time to make the funds available.

What if my item arrives damaged, faulty or incorrect?

Please contact us as soon as possible at:

info@westmountrow.com

Include your order number, a clear description of the issue and photographs of the product and packaging.

We will review the situation and provide the appropriate next steps.

Please do not dispose of or return the product before receiving instructions from us.

What if my tracking says delivered but I have not received anything?

First, please check:

• Around your property or building entrance

• With other household members

• With neighbours

• With your local post office or delivery carrier

• Whether the delivery address on your order is correct

If you still cannot locate the parcel, contact us with your order number and tracking information.

How can I contact Westmount Row?

For order, shipping, sizing, return or payment questions, contact:

Westmount Row
Email: info@westmountrow.com
Website: westmountrow.com