Last updated: August 3, 2026

Westmount Row respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Westmount Row collects, uses, discloses, stores and protects personal information when you visit, interact with or make a purchase through westmountrow.com.

It also explains the choices and rights that may be available to you under applicable Canadian federal, provincial and territorial privacy laws.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information such as:

• Your full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Order and transaction details;

• Product preferences;

• Account information, if customer accounts are available;

• Messages sent to customer service;

• Return, refund or exchange information;

• Reviews or other content you voluntarily submit; and

• Marketing preferences.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect information such as:

• IP address;

• Browser type;

• Device type and operating system;

• General location derived from your IP address;

• Pages and products viewed;

• Search activity;

• Items added to or removed from your cart;

• Referring website or advertising source;

• Date and time of visits;

• Interaction with emails or advertisements; and

• Cookie and similar technology identifiers.

Information Received From Other Parties

We may receive relevant information from parties that help us operate our store, including:

• Shopify;

• Payment providers;

• Shipping and fulfilment partners;

• Analytics providers;

• Advertising platforms;

• Email marketing services; and

• Customer support applications.

We seek to collect only the personal information reasonably required for the purposes described in this Privacy Policy.

How We Use Personal Information

We may use personal information to:

• Process, confirm and fulfil orders;

• Arrange shipping and delivery;

• Provide order confirmations and tracking updates;

• Process payments and prevent fraudulent transactions;

• Manage returns, refunds, exchanges and cancellations;

• Respond to questions and customer service requests;

• Maintain customer accounts;

• Personalize and improve the shopping experience;

• Remember cart contents and preferences;

• Understand website performance and customer interactions;

• Measure the effectiveness of marketing campaigns;

• Display relevant advertising where permitted;

• Send marketing communications with appropriate consent;

• Protect our customers, website and business from fraud, misuse or security threats;

• Maintain business, accounting and tax records;

• Comply with legal and regulatory requirements; and

• Establish, exercise or defend legal claims.

If we wish to use personal information for a materially different purpose, we will provide additional notice or request consent where required.

Consent

Where consent is required, we seek to obtain consent in a form appropriate to the nature and sensitivity of the personal information and the purpose for which it is collected, used or disclosed.

Some information is necessary to complete a transaction or provide a requested service. If you choose not to provide this information, we may be unable to process your order or provide the requested service.

You may withdraw consent for optional uses, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent does not affect processing already lawfully completed.

Shopify

Our online store is hosted on Shopify.

Shopify provides the ecommerce platform that enables us to offer products and services through our website. Shopify may process personal information on our behalf to provide store hosting, checkout, analytics, security and related ecommerce services.

For certain Shopify services and features, Shopify may process information for its own purposes in accordance with its own privacy notices.

You can review Shopify’s consumer privacy information at:

https://www.shopify.com/legal/privacy/customers

Payments

Payments are processed through Shopify and other trusted payment providers available during checkout.

Depending on the selected payment method, information may be processed by:

• Credit or debit card networks;

• Shop Pay;

• Apple Pay;

• Google Pay;

• PayPal; or

• Other payment services displayed at checkout.

Westmount Row does not directly store complete credit card numbers or card security codes. Payment providers process this information under their own privacy policies and security standards.

We may receive transaction confirmation, payment status, billing details and limited payment information required to process and manage the order.

Cookies and Similar Technologies

Our website uses cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

• Keep the website and checkout functioning;

• Remember preferences and cart contents;

• Maintain website security;

• Understand how visitors use the website;

• Measure website and advertising performance;

• Prevent fraud; and

• Support personalized content or advertising where permitted.

Some cookies are essential for the website to function. Other cookies may be optional and require consent depending on your location and the technology involved.

You can manage cookies through your browser settings and, where available, through the cookie or privacy controls displayed on our website.

Blocking certain cookies may affect website functionality, saved preferences or checkout features.

Analytics and Advertising

We may use analytics and advertising services to understand website activity, measure campaign performance and promote Westmount Row.

These services may include platforms such as Shopify, Meta, Google or similar providers. If these tools are enabled, they may receive device information, cookie identifiers, IP address, website interactions, purchase events or similar information.

Where required, optional advertising or analytics technologies will be used only after appropriate consent.

You may be able to manage advertising preferences through our website privacy controls, your browser, your device settings and the privacy settings provided by the relevant advertising platform.

How We Share Personal Information

We may disclose personal information to trusted service providers when reasonably necessary to operate our business and provide our services.

These parties may include:

• Shopify;

• Payment processors;

• Fraud-prevention and security providers;

• Shipping carriers;

• Suppliers and fulfilment partners;

• Customer service providers;

• Email and communication platforms;

• Analytics providers;

• Advertising platforms;

• Information technology and website providers;

• Professional advisers, such as accountants, insurers or legal advisers; and

• Government authorities or other parties where legally required.

Service providers may only receive the information reasonably required to perform their services, subject to applicable agreements and legal obligations.

We may also disclose information as part of a merger, acquisition, financing, restructuring, sale of business assets or similar business transaction, subject to appropriate confidentiality and legal safeguards.

Direct Supplier Fulfilment

Some orders may be fulfilled and shipped directly by suppliers or fulfilment partners located outside Canada, including in China.

To process and deliver these orders, we may provide the relevant supplier or fulfilment partner with information such as:

• Your name;

• Shipping address;

• Telephone number or email address where required for delivery;

• The products ordered; and

• Relevant delivery instructions.

We provide only the information reasonably required to fulfil and deliver the order.

International Processing and Transfers

Westmount Row, Shopify and our service providers may process or store personal information outside your province, territory or country of residence.

This may include processing in Canada, the United States, countries within the European Economic Area, China or other locations where our service providers operate.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with local law.

We take reasonable steps to select service providers that maintain appropriate privacy and security practices.

Marketing Communications

If you subscribe to our mailing list or otherwise provide valid consent, we may send you information about:

• New arrivals;

• Product updates;

• Special offers;

• Seasonal promotions;

• Sale events; and

• Westmount Row news.

Our commercial electronic messages will identify Westmount Row and include an unsubscribe mechanism where required.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting:

info@westmountrow.com

Unsubscribing from marketing does not stop essential transactional messages, such as order confirmations, shipping updates, security notices or responses to customer service requests.

Data Retention

We retain personal information only for as long as reasonably required to:

• Provide our services;

• Complete and manage orders;

• Maintain necessary business and transaction records;

• Meet accounting, tax and legal obligations;

• Resolve disputes;

• Prevent fraud;

• Enforce agreements; and

• Establish, exercise or defend legal claims.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

These measures may include access controls, secure platforms, encryption, monitoring and service-provider security requirements.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping any account credentials confidential and notifying us if you suspect unauthorized account activity.

Your Privacy Rights

Depending on applicable law and your location, you may have the right to:

• Ask whether we hold personal information about you;

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Withdraw consent for certain optional uses;

• Request deletion where legally available;

• Ask questions about our privacy practices;

• Challenge our compliance with applicable privacy requirements; and

• Submit a complaint to the appropriate privacy regulator.

Some rights are subject to legal exceptions. We may need to verify your identity before completing a request.

To submit a privacy request, contact:

info@westmountrow.com

Please include your name, the email address associated with your order or account and a clear description of your request.

We will respond within the period required by applicable law.

Privacy Complaints

If you have a concern about how we handle personal information, please contact our Privacy Contact using the details below.

We will review the concern and attempt to address it appropriately.

If you are dissatisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial or territorial privacy authority.

Children’s Privacy

Our store is intended for adult customers.

We do not knowingly collect personal information from children without appropriate authorization or consent. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, remove the information.

Third-Party Links

Our website may contain links to third-party websites, applications or services.

Westmount Row is not responsible for the content, security or privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices;

• Our website or services;

• The service providers we use; or

• Applicable legal or regulatory requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Where required, we may provide additional notice of material changes.

Contact Us

For privacy questions, requests or complaints, contact:

Westmount Row
Privacy Contact
Email: info@westmountrow.com
Website: westmountrow.com