Payment Policy
Last updated: August 3, 2026
At Westmount Row, we aim to make checkout straightforward, transparent and secure.
This Payment Policy applies to purchases made through westmountrow.com.
Accepted payment methods
We accept the secure payment methods displayed during checkout.
Depending on your device, location and checkout availability, these may include:
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Major credit cards
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Apple Pay
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Google Pay
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Shop Pay
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Other secure payment methods displayed at checkout
The availability of a specific payment method is not guaranteed and may vary.
Secure checkout
Payments are processed through Shopify and other trusted third-party payment providers.
Westmount Row does not store complete credit or debit card details.
Payment providers may perform authorization, identity, fraud-prevention or security checks before approving a transaction.
Payment authorization
By submitting an order, you confirm that:
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The payment information provided is accurate and complete
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You are authorized to use the selected payment method
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You authorize the applicable payment provider to process the order amount
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You agree to pay the total amount displayed during checkout
If your payment is declined, reversed or not authorized, your order may not be processed.
Currency
Unless otherwise stated, prices on our Canadian storefront are displayed in Canadian dollars (CAD).
If you use a payment method or bank account held in another currency, your bank or payment provider may apply its own exchange rate or currency-conversion fee.
Any conversion fee charged independently by your bank, card issuer or payment provider is outside Westmount Row’s control.
Taxes and additional charges
Applicable government-imposed sales taxes will be calculated or displayed as required during checkout.
Westmount Row will not add undisclosed mandatory store fees to the advertised product price.
When payment is collected
Your payment method may be authorized or charged when you submit your order.
An order confirmation confirms that we have received your order. It does not guarantee final acceptance if there is an issue involving payment authorization, product availability, pricing, shipping information or suspected fraud.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
Failed, pending or duplicate payments
If a payment appears as pending, it may be a temporary authorization placed by your bank or payment provider.
If an attempted payment fails, please do not repeatedly submit the order without checking whether a payment has already been authorized.
Westmount Row cannot directly remove pending bank authorizations. Your bank or payment provider determines when those authorizations are released.
If you believe you have been charged more than once, please contact us with your order information and payment evidence.
Fraud prevention
We reserve the right to hold, refuse or cancel an order where we reasonably suspect:
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Unauthorized use of a payment method
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Fraudulent activity
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Incorrect billing information
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Unusual ordering activity
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An attempted violation of our store policies
We may request additional information to verify an order. Please do not send complete payment card details by email.
Refunds
Approved refunds are returned to the original payment method whenever possible.
After we process a refund, your bank, card issuer or payment provider may require additional time to make the funds available.
Please review our Returns and Refund Policy for complete refund conditions.
Payment issues
If you experience a payment problem, please check that:
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Your payment details are correct
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Your billing address matches your payment account
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Sufficient funds or credit are available
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Your bank allows online and international transactions
You may also need to contact your bank or payment provider.
For further assistance, contact: