Shipping & Delivery Policy
Last updated: August 3, 2026
At Westmount Row, we want every order to be handled carefully, transparently and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through westmountrow.com.
Order Processing Time
After placing your order, please allow 1 to 3 business days for processing.
During this period, we review your order, verify the product and shipping details and prepare your items for dispatch.
Business days are Monday through Friday, excluding Canadian public holidays.
Estimated Shipping Time
Once your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary due to carrier delays, customs inspections, peak sale periods, public holidays, incorrect address details, weather conditions or other circumstances beyond our control.
Direct Supplier Shipping
Some Westmount Row products may be shipped directly from our trusted suppliers and fulfilment partners.
Instead of first sending an item to our own facility and then forwarding it to the customer, the item may be dispatched directly from the supplier to the delivery address provided with the order.
This means that certain parcels may be shipped from an international location, including China.
We use this fulfilment model to reduce unnecessary handling and help get your order moving as efficiently as possible.
Shipping Carriers
We offer free shipping throughout Canada.
Depending on the product, supplier location and delivery address, orders may be shipped through Canada Post, a local delivery provider or an international shipping partner.
When tracking is available, the tracking information will be sent by email after the order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Canada unless otherwise stated during checkout.
Incorrect Shipping Information
Please ensure that your shipping information is complete and correct before placing your order.
If you notice an error in your delivery address, contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Westmount Row is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delayed Orders
If your order has not arrived within the expected delivery period, please contact us at:
Include your full name, order number and the email address used when placing the order. We will review the shipment information and assist you with the next steps.
Lost or Missing Parcels
If the tracking information shows that your parcel has been delivered but you have not received it, please first check:
-
With other members of your household;
-
Around the delivery location;
-
With your neighbours;
-
With your local post office; and
-
Directly with the delivery carrier.
If you are still unable to locate the parcel, contact us at:
We will review the available tracking information and assist where reasonably possible.
Questions
For questions regarding shipping or delivery, please contact us at: